NEED TO CANCEL YOUR APPOINTMENT WITHIN 24 HOURS OF YOUR APPOINTMENT TIME
Our clinic request at least 24 hours notice for appointment cancellations. We understand things my come at a short notice. We ask if you can give us as much notice so the practitioner may be able to get another client in or make other scheduling changes. There may be a 50% fee applied to short notice cancelations.
Please contact your practitioner personally via phone or email Should an appointment have to rescheduled.
prior to arrival at the clinic and/or at the time of booking, patients should be informed of the following:
Patients must arrive at their appointment with no signs of communicable disease. If they have signs of COVID-19, patients can contact public health at 8-1-1, if direction on next steps is needed.
Please fill out our online covid question air prior to your appointment
Our Clinic recommends the use of personal protective equipment, including masks.
Hand washing or hand sanitization upon arrival to the clinic
Physical distancing of 2 meters/6 feet should be maintained in clinic areas other than the treatment room, as best as possible within the practice setting.
Physical distancing considerations include:
We encouraging patients to arrive on-time for their appointment and unaccompanied unless the patient requires parent/guardian, or needs assistance.
Patients and practitioners clean their hands upon entry to the practice environment.
RMT washes their hands often, as appropriate.
All therapists and staff practice consistent cleaning protocols.
Clean visibly soiled surfaces, followed by disinfection.
Frequently clean and disinfect:
handles: doors, cabinets, faucets, fridge, microwave, etc.,
electronic devices and phones,
arm rests of chairs,
desks and table surfaces,
Ensure the treatment room is thoroughly cleaned between patients:
Clean equipment and supplies (table, table levers, lotion bottles, hydrotherapy supplies, etc.) after each patient.
Our RMTs are reminded daily that if they are exhibiting signs of a communicable disease or if they are waiting for a COVID test result, they must not provide in-person care and should not be in attendance at clinics or other practice settings where other staff and patients are present.