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OUR POLICIES

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DO YOU NEED TO CANCEL YOUR APPOINTMENT? 

Jane, our user friendly booking system allows you to cancel/reschedule your appointment up to 24 hours before your appointment time.

You may also contact your practitioner to let them know you would like to reschedule your appointment.

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NEED TO CANCEL YOUR APPOINTMENT WITHIN 24 HOURS OF YOUR APPOINTMENT TIME

Our clinic requests at least 24 hours' notice for appointment cancellations. We understand things may come at short notice. We ask that you give us as much notice so the practitioner may be able to get another client in or make other scheduling changes. There may be a 100% fee applied to short notice cancellations.  

Please contact your practitioner personally via phone or email Should an appointment have to be rescheduled. 

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NO SHOW APPOINTMENTS

​When your appointment was missed with no notice given 100% of the treatment fee will apply. For any further visits we will require a credit card on file for future bookings.

YOU ARE LATE TO YOUR APPOINTMENT 

If you arrive late, we will unfortunately have to shorten the duration of the treatment to the normal allotted time slot. To maintain our scheduling for our other clients.

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Policies: Services

COVID-19 PROTOCOLS 

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​prior to arrival at the clinic and/or at the time of booking, patients should be informed of the following:

Patients must arrive at their appointment with no signs of communicable disease. If they have signs of COVID-19, patients can contact public health at 8-1-1, if direction on next steps is needed.

Please fill out our online covid question air prior to your appointment

Our Clinic recommends the use of personal protective equipment, including masks. 

Hand washing or hand sanitization upon arrival to the clinic

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Physical Distancing

Physical distancing of 2 meters/6 feet should be maintained in clinic areas other than the treatment room, as best as possible within the practice setting.

Physical distancing considerations include:

We encouraging patients to arrive on-time for their appointment and unaccompanied unless the patient requires parent/guardian, or needs assistance.

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Hand Hygiene

Patients and practitioners clean their hands upon entry to the practice environment.

RMT washes their hands often, as appropriate.

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Enhanced Cleaning

All therapists and staff practice consistent cleaning protocols.

Clean visibly soiled surfaces, followed by disinfection.

Frequently clean and disinfect:

handles: doors, cabinets, faucets, fridge, microwave, etc.,

electronic devices and phones,

arm rests of chairs,

desks and table surfaces,

washrooms.

Ensure the treatment room is thoroughly cleaned between patients:

Clean equipment and supplies (table, table levers, lotion bottles, hydrotherapy supplies, etc.) after each patient.

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Professional Obligations

Our RMTs are reminded daily that if they are exhibiting signs of a communicable disease or if they are waiting for a COVID test result, they must not provide in-person care and should not be in attendance at clinics or other practice settings where other staff and patients are present.

Policies: About
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